At Universalthread, we design every piece—from our Adaptive Fit collections to timeless Dresses and Jewelry—with care, versatility, and real life in mind. We want you to love your purchase as much as we loved curating it. If something isn’t quite right, our straightforward returns process is here to help, reflecting the same clarity and respect we apply to every aspect of your experience.

Key Points at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • How to Start: Initiate your return or exchange by emailing our team (see template below).
  • Refund Method: Refunds are issued to your original payment method.
  • Processing Time: Refunds are processed within 5-10 business days after we receive your return.

Our Return & Exchange Process

Follow these simple steps to return or exchange an item:

1 Review Eligibility & Prepare Your Item

Ensure your item is eligible for return or exchange:

  • It has been 15 days or less since you received the package.
  • The item is in its original, saleable condition: unworn, unwashed, with all tags attached, and in the original packaging.
  • You have the original receipt or order confirmation.

Please note: For hygiene and safety reasons, Socks & Hosiery and Jewelry (if the protective seal is broken) are final sale and cannot be returned or exchanged, unless faulty.

2 Contact Our Team

To initiate a return or exchange, please email our customer service team at [email protected] within the 15-day window. Use the template below to ensure we have all the information needed to assist you quickly.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Universalthread Team, I would like to request a return/exchange for my recent order. Order Number: [Please insert your order number] Name: [Your Full Name] Email: [The email used to place the order] Item(s) for return/exchange: – Item Name: [e.g., Classic Jeans] – Size/Color: [e.g., Size 28, Dark Wash] – Reason: [e.g., Size too large / Exchange for a different color] I confirm that the item(s) are unworn, unwashed, and have all original tags attached. Please provide the return instructions and the shipping address for my return. Thank you, [Your Name]

3 Ship Your Return

After we approve your request, we will email you detailed return instructions and the address of our Washington, DC warehouse.

  • Return Shipping: You are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a trackable shipping service.
  • Packaging: Securely pack the item in its original packaging, if possible, and include a copy of your return authorization email or order confirmation.

4 Receive Your Refund or Exchange

For Returns (Refunds):

  • Once we receive and inspect your return, we will process your refund within 5-10 business days.
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The time it appears on your statement depends on your bank or payment provider.
  • Please note that original shipping fees (like our $12.95 Standard Shipping) are non-refundable.

For Exchanges:

  • We will process your exchange once the returned item is received and inspected. If the requested exchange item is in stock, we will ship it to you promptly. You will receive a new tracking number.
  • If the exchange item is of a different value, we will either charge or refund the difference.

Frequently Asked Questions

What if my item is faulty or incorrect?

We sincerely apologize for any error. If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund.

Do you offer free return shipping?

We do not offer free return shipping for change-of-mind returns. However, as part of our commitment to a great experience, we always cover return costs for items that are our mistake (faulty or incorrect).

Can I return sale items?

Yes, sale items follow the same 15-day return policy, provided they meet the condition requirements listed above.

I’m an international customer. Can I return items?

Yes! As we ship worldwide (excluding a few remote regions), we accept returns from international customers. The 15-day window still applies from the date of delivery. You are responsible for any return shipping costs and customs duties. Refunds will be issued in USD.

Need Help?

Our dedicated customer service team is here to assist you with your return, exchange, or any other questions. We handle your requests with the same thoughtful care we take in packing each order from our DC warehouse.

Email: [email protected]
Address: Universalthread, 1380 Quincy Street Northwest, Washington, US 20011

We aim to respond to all inquiries within 24-48 hours.

Thank you for being part of the Universalthread community. We’re here to help you build a versatile wardrobe that transitions effortlessly from work to weekend.

The Universalthread Team
Washington, DC | Shipping Worldwide