Privacy Policy

At Universalthread, we believe that trust is the foundation of every great wardrobe addition. Just as we meticulously design our collections—from Plus Size Clothing and Adaptive Fit pieces to timeless Dresses, Bottoms, and Jewelry—to be versatile, inclusive, and thoughtfully crafted for real life, we apply the same principles of clarity, security, and respect to how we handle your personal information.

This Privacy Policy outlines how Universalthread (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit our website universalthreadus.com, make a purchase, or interact with our services. We are committed to transparency and safeguarding your data with the same care we take in hand-picking and packing each order from our Washington, DC warehouse.

1. Information We Collect

To provide you with a seamless, secure, and personalized shopping experience, we collect information that you provide directly and through automated technologies:

• Personal Identifiers: Name, email address, shipping and billing address, phone number.
• Payment Information: Credit/debit card details (processed securely via our payment gateways; we do not store full card numbers on our servers), PayPal account information.
• Order Details: Products purchased, size preferences, order history, and communication preferences.
• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, referral URLs, and interaction with our menus (e.g., Accessories, Beach Bags, Women’s Clothing).
• Communications: Records of your inquiries to customer service at [email protected].

2. How We Use Your Information

Your data helps us deliver the straightforward, value-conscious experience you expect:

• To process your orders, including payment, shipping (worldwide, excluding a few remote regions), and returns.
• To communicate with you about your order, provide customer support, and respond to inquiries.
• To improve our website, product offerings (like our Jeans or Sunglasses & Eyeglasses collections), and checkout process based on usage patterns.
• To send you updates on new arrivals, promotions, or style tips—only if you have opted in. You may unsubscribe at any time.
• To prevent fraud, enhance security, and comply with legal obligations.

3. Sharing and Disclosure of Information

We value your privacy and do not sell your personal information. We may share data only in the following circumstances:

• Service Providers: Trusted third parties who assist in operations (payment processing, shipping carriers, IT support) under strict confidentiality agreements.
• Legal Compliance: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business, with notice to you.
• With Your Consent: In any other case, with your explicit permission.

4. Data Storage and Security

Your security is our priority. We implement robust measures to protect your information:

• Data is stored on secure servers with limited access.
• Our checkout is fortified with industry-standard encryption (SSL) and secure payment gateways.
• We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
• While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously review and enhance our security practices.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access & Correction: You can review and update your account information by logging into your profile.
• Opt-Out: You may unsubscribe from marketing emails via the link in any email or by contacting us.
• Data Deletion: You may request deletion of your personal data, subject to legal and operational requirements.
• Do Not Track: Our website does not currently respond to “Do Not Track” signals. You can manage tracking preferences through your browser settings (see Section 6).
• To exercise your rights, contact us at [email protected]. We will respond within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences (like items in your cart), and analyze site traffic.

• Essential Cookies: Required for site functionality, such as secure checkout and cart retention.
• Analytics Cookies: Help us understand how visitors interact with our menus and content to improve site design.
• Advertising Cookies: Used to deliver relevant ads for our Tops, Shoes, or other collections on third-party platforms.
• You can control cookie settings through your browser. Note that disabling some cookies may affect site performance.

7. International Data Transfers

As we ship worldwide (excluding a few remote regions), your information may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it occasionally.

10. Contact Us

Thank you for trusting Universalthread with your style journey.
The Universalthread Team
Washington, DC | Shipping Worldwide