FAQ

Our products are designed with versatility, inclusivity, and quality in mind. We focus on creating timeless pieces—like our High-Rise Barrel Leg Pants and Adaptive Seated Fit jackets—that can be mixed, matched, and lived in. We offer true size inclusivity across categories, including a dedicated Plus Size Clothing line, ensuring every woman finds her perfect fit.

Yes! Inclusivity is at our core. We have a dedicated Plus Size Clothing category, and many of our styles are available in an extended size range to ensure a flattering fit for all body types.

Detailed size guides are available on each product page. We recommend reviewing the specific measurements for each item, as fit may vary slightly across styles (e.g., Bottoms, Dresses, Tops). Our goal is to help you choose the size that will feel most comfortable and confident.

We accept all major credit cards: Visa, MasterCard, JCB, and PayPal. Our checkout process is secure and straightforward, reflecting our commitment to a hassle-free shopping experience.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Shopping with us is safe and reliable.

You will receive an order confirmation email immediately after checkout. Please check your inbox (and spam/junk folder). If you do not receive it within a few minutes, please contact us at [email protected].

All orders are hand-picked and packed from our warehouse in Washington, DC, USA. Orders are processed within 1-2 business days before dispatch.

We offer two clear, reliable options:

1. Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery in 10-15 business days after dispatch. Ideal when you need your items sooner.

2. Free Shipping: Available on orders over $50 (subtotal before taxes and after discounts). Shipped via EMS. Delivery in 15-25 business days after dispatch. Perfect for building your wardrobe without rush.

Yes, we ship globally! However, due to logistical constraints, we are currently unable to ship to a few remote regions and parts of Asia. The complete list of excluded regions will be shown at checkout. If you’re unsure, please contact our customer service team.

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your package’s journey. You can also track your order via the carrier’s website (DHL, FedEx, or EMS).

We want you to love every piece. If you’re not completely satisfied, you may return unworn, unwashed items with original tags attached within 15 days of delivery for a refund to your original payment method. Please note that shipping costs are non-refundable.

Please contact our customer service team at [email protected] with your order number and the items you wish to return. We will guide you through the simple return process and provide the necessary instructions and return address.

Currently, we do not offer direct exchanges. We recommend placing a new order for the desired size or item and returning the original purchase following our return policy. This ensures you receive the correct item as quickly as possible.

You can manage your account details by logging into your account on our website. For changes to an existing order’s shipping address, please contact us immediately at [email protected], as we process orders quickly.

Our dedicated customer service team is here to support your style journey. For any questions regarding sizing, orders, shipping, or our collections, please reach out to us at [email protected]. We strive to respond within 24-48 business hours.